Terms of use.

About these terms

These terms apply to the website at https://customlens.ai/ and any public page or form that links to them. They form an agreement between you and CustomLens AI Limited.

By using the website, you agree to these terms. If you do not agree, please stop using the website.

These terms do not govern access to the CustomLens AI platform, pilots, research activities or services provided under a separate agreement. Where separate terms apply, they govern that activity.

Who we are

CustomLens AI Limited is a private limited company registered in England and Wales under company number 14700301.

Registered office

11 Ferriby High Road, North Ferriby, England, HU14 3LD

Website

https://customlens.ai/

Purpose of the website

The website provides corporate information about CustomLens AI, its technology, evidence-development work, regulatory status and opportunities to engage with the company.

Website content is provided for general information. It does not constitute an offer, a contract, a promise that a product or service will be supplied, or confirmation that an application to join a network, pilot or early-access opportunity will be accepted.

Clinical and medical information

Content on this website is general information. It is not medical advice or a patient-specific recommendation. Patients should seek advice from an appropriately qualified healthcare professional.

Healthcare professionals remain responsible for their clinical decisions and for following applicable professional standards and authorised product information.

Product and geographic availability

Products, features and services described on this website may not be available or authorised for use in every country. A reference on the website does not constitute an offer or imply regulatory authorisation in your jurisdiction.

Information about future work, pilots or anticipated capabilities describes proposed or planned activity. It is not completed evidence or a commitment to deliver. Please rely on current, jurisdiction-specific information provided by CustomLens AI for the relevant product or activity.

Permitted use

CustomLens AI gives you a limited, revocable, non-exclusive permission to access and use the website for lawful personal or internal professional information purposes.

You may print or download reasonable extracts for those purposes, provided that you do not alter the material and retain any copyright, trademark or other notices.

Prohibited use

You must not use the website:

• In breach of applicable law, regulation or another person’s rights
• To misrepresent your identity, authority, affiliation with or endorsement by CustomLens AI
• To introduce malicious code, probe security or gain unauthorised access to systems, accounts or data
• To disrupt the website, overload its infrastructure or interfere with another person’s use
• To reproduce, scrape, extract or reuse substantial website content for commercial purposes without permission
• To use CustomLens AI content, names or branding in a misleading, defamatory or unlawful way

Intellectual property

The website and its content—including text, graphics, visualisations, video, software, names, logos and design—are owned by or licensed to CustomLens AI and are protected by intellectual-property law.

Except for the limited permission stated in these terms, no right or licence is granted. You must obtain written permission before copying, modifying, republishing, distributing, commercially exploiting or creating derivative material from website content, unless the law expressly permits that use.

Enquiries and submissions

You are responsible for ensuring that information you submit is accurate, lawful and that you have the right to provide it. Do not use a general website form to send confidential third-party information, patient-identifiable information or clinical records.

Personal information is handled as described in our privacy notice. Submitting an enquiry does not create a clinical, advisory, employment, investment, partnership or other contractual relationship, and does not guarantee acceptance into any opportunity.

Third-party links

The website may link to websites or services operated by other organisations. These links are provided for convenience and do not imply endorsement. CustomLens AI does not control third-party services and is not responsible for their availability, content, security or privacy practices.

Website operation and accuracy

We may update, change, suspend or withdraw any part of the website without notice. We take reasonable care when preparing website content, but do not guarantee that the website will always be available, uninterrupted, secure, complete, accurate or up to date.

You are responsible for configuring and protecting the devices, software and network you use to access the website.

Our responsibility

Nothing in these terms excludes or limits responsibility where doing so would be unlawful, including responsibility for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

If you are a consumer, CustomLens AI is responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable.

If you use the website for business purposes, CustomLens AI is not responsible for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill, anticipated savings or data.

Privacy

Our privacy notice explains how CustomLens AI handles personal information collected through the website and related enquiry forms.

Changes to these terms

We may update these terms to reflect changes to the website, our activities or the law. The latest version and its effective date will be published on this page. Please review the terms when you use the website.

Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer, you retain any mandatory rights available under the law where you live and may bring proceedings in your local courts where applicable law allows. If you use the website for business purposes, the courts of England and Wales will have exclusive jurisdiction.