PRIVACY

Privacy notice.

How CustomLens AI uses personal information collected through its corporate website and public enquiry forms.

Last updated
2 September 2026

About this notice

This notice applies to personal information collected through https://customlens.ai/ and its public enquiry forms. It explains what CustomLens AI collects, why it is used, when it may be shared, how long it is kept and the choices available to you.

It covers website visitors, surgeons, clinical or strategic partners, investors and other people who contact us or register their interest through these routes. Separate privacy information may apply to the CustomLens AI platform, clinical data, research, employees or other relationships.

Who is responsible for your information

CustomLens AI is responsible for deciding how and why personal information collected through this website is used.

For privacy enquiries, contact info@customlens.ai.

Information we collect

Information you give us

  • Name and contact information
  • Organisation, country, professional role or category of interest
  • The content of an enquiry and how you would like to engage
  • Communication preferences and consent records
  • Any other information you choose to provide

Information generated when you use the website

  • IP address and approximate location derived from it
  • Device, browser, operating-system and language information
  • Pages visited, links used, referral source, date and time
  • Security, diagnostic and server-log information
  • Cookie and similar-technology identifiers, where used

Information from other sources

We may receive professional or contact information from event organisers, professional networks, public sources or business partners.

Please do not send patient or clinical information through a general website enquiry form.

How and why we use personal information

ActivityHow we use the information
Enquiries and relationship managementRespond to enquiries, route them to the right person and manage requested follow-up.
Innovation Network, pilot and early-access interestAssess interest and potential participation, and communicate about relevant opportunities.
Website operation and securityDeliver the website, prevent misuse, diagnose faults and protect our systems.
Analytics and preferencesUnderstand how the website is used and remember permitted choices.
Legal, regulatory and quality obligationsMeet applicable obligations and establish, exercise or defend legal claims.

We rely on consent where it is required. In other circumstances, we process information where it is necessary for our legitimate business interests, to respond to a request, to meet a contractual obligation or to comply with the law.

Cookies and similar technologies

The website may use cookies, pixels, local storage and related technologies to provide essential functions, protect the service, remember choices and—where permitted—understand website use.

We ask for consent before using non-essential technologies where consent is required. You can accept, reject or change those preferences through the website’s cookie controls.

Who we share information with

We share information only where there is an appropriate reason and legal basis. Recipients may include:

  • Hosting, security, analytics, communications, customer-relationship and form-processing providers
  • Professional advisers, auditors and insurers
  • Event, research or collaboration partners where disclosed and appropriate
  • Regulators, courts, public authorities or law-enforcement bodies where required or permitted
  • Parties involved in a proposed or completed corporate transaction, subject to appropriate safeguards

We do not sell personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by applicable data-protection law.

How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected. We also consider applicable legal, regulatory, quality, security and dispute-resolution requirements.

How long information is kept depends on its purpose, whether our relationship with you remains active and whether we are required to retain it.

Your privacy rights

Depending on where you live and the circumstances of the processing, you may have the right to:

Access your personal informationCorrect inaccurate or incomplete informationRequest deletionRestrict certain processingObject to processing, including direct marketingReceive or transfer information in a portable formatWithdraw consent where processing relies on consentComplain to the relevant supervisory authority

These rights are not absolute and may apply differently depending on the lawful basis. To make a request, contact info@customlens.ai. CustomLens AI may need information to verify your identity before responding.

Your right to object

You may object at any time to personal information being used for direct marketing. You may also object to processing based on legitimate interests in certain circumstances.

Security

CustomLens AI uses technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No transmission or storage system can be guaranteed to be completely secure.

Children

The corporate website and its professional enquiry routes are not intended for children. If you believe a child has provided personal information through the website, please contact us so that we can take appropriate action.

Changes to this notice

We may update this notice to reflect changes in our activities, technology or legal obligations. The latest version and its effective date will be published on this page. We will communicate material changes where required.

Contact and complaints

For a question about this notice or to exercise a privacy right, contact CustomLens AI.

If you are in the United Kingdom, you also have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first, but you are not required to contact us before approaching the regulator.

Privacy enquiriesinfo@customlens.aiEmail CustomLens AI Independent complaintsInformation Commissioner’s OfficeVisit the ICO website