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Answers to common queries about CustomLens AI features and usage.

ℹ️ Tip: If your login fails, confirm with the CustomLens team that your account is active and credentials are correct.
This is where the surgeon will define their individual surgical preferences, which influence the algorithm’s output.











🔄You can update these preferences at any time. It is advisable to review them periodically.
After logging in:
Click any patient row to expand and review or edit their details. Each row includes shortcuts to:

✅ Prefilled patients are available up to the Diagnostics Page to allow direct testing of the algorithm features.
❌ Unsaved changes will not affect algorithm results and may be lost on navigation
ℹ️ If any required data is missing, the button will remain disabled. Review all tabs to ensure completeness.
Use this interface to confirm, adjust, or override the recommended plan.

Any updates to:
…will automatically trigger the algorithm to rerun when you return to the Surgeon Preview page.
🔄 You may also navigate back to Diagnostics and manually click Submit for Surgeon Preview again.
⛔ You must save the Surgeon Preview before these workflow pages are unlocked.
To add a second eye surgery for a patient, the first eye surgery and its postop data must be completed. After entering the postop data for the first eye, navigate to the dashboard and click ‘Add Surgery’ to create the second eye surgery. This must be done within 4 weeks of the first eye’s postop date.

To copy the patient history and diagnostics document from first eye, Select No for:



The rest of the process—Running the algorithm, Surgeon Preview, OR Ready, Surgery Details and PostOp—are same as first eye.
❌ If a surgery is created for the same eye a second time, it is treated as a new surgery (First eye surgery), not a Second Eye Surgery.
If you need further assistance, reach out to our support team by filling out the form below. We’re here to help you with any technical issues or questions.





































